Shipping policy

Last updated: August 7, 2026

At SIM+, we strive to deliver your orders as quickly and seamlessly as possible. Whether you purchase a digital eSIM or a physical SIM card, please review our shipping options and delivery details below.

1. Digital Delivery (eSIM & Digital Products)
- Processing & Delivery Time: Most eSIMs and digital products are delivered instantly. However, in certain cases (such as order verification or system delays), processing and delivery may take up to 24 hours.
- Shipping Fee: Free (delivered electronically via email).
- Instructions: Your eSIM QR code and activation details will be sent directly to the email address provided at checkout. If you do not receive your digital product within 24 hours, please check your spam or promotions folder, or contact our support team.

2. Physical SIM Card Shipping & Delivery
All physical SIM orders are processed and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays). 

We work with trusted carriers including Royal Mail, Evri, Yodel, and DHL to ensure reliable delivery.

Shipping Options & Estimated Delivery Times:

United Kingdom (UK):
- Standard Shipping: 3 – 5 business days (Free shipping offers may apply periodically during promotional periods).
- Express Shipping: 1 – 2 business days.

European Union (EU):
- Standard EU Shipping: 7 – 10 business days.
- Express EU Shipping: 5 – 7 business days.

Rest of the World (International):
- Standard International Shipping: 15 – 20 business days.
- Express International Shipping: 10 – 15 business days.

Please note that delivery times are estimates provided by the carriers and are not guaranteed. Delivery times may vary depending on destination, weather, or peak seasonal volumes.

3. Order Tracking
Once your physical order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where applicable). You can use this number to track your package directly on the courier’s website.

4. Customs, Duties, and Taxes (International Orders)
For orders shipped outside the United Kingdom, SIM+ is not responsible for any customs fees, import duties, tariffs, or local taxes levied by the destination country. All applicable fees incurred during or after shipping are the sole responsibility of the customer.

5. Address Accuracy & Undeliverable Packages
Please ensure that your shipping address is entered correctly at checkout. SIM+ is not responsible for lost or delayed shipments due to incorrect or incomplete address details provided by the customer. If a package is returned to us due to an invalid address, reshipping fees may apply.

6. Contact Us
If you have any questions or concerns regarding your order status or shipping details, please contact us at:

SIM+
Email: hello@simpluscards.com