Refund policy

Last updated: August 7, 2026

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

1. Return Eligibility & Conditions
To be eligible for a return, your SIM card or product must be completely unactivated, unused, unworn, with all original tags/packaging intact. You will also need to provide the receipt or proof of purchase.

Please note: Any SIM card or data plan that has already been activated, registered, or used is strictly non-refundable due to the nature of telecommunication services.

2. How to Start a Return
To initiate a return, please contact us at hello@simpluscards.com with your order number and proof of purchase. 

Once your return request is approved, we will provide you with the exact instructions and the return shipping address via email. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs
Except in cases where the item received is defective or incorrect, the customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.

4. Damages and Incorrect Orders
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at hello@simpluscards.com so that we can evaluate the issue and make it right.

5. Non-Returnable Items
- Activated SIM cards or used data packs.
- Gift cards and promotional/sale items.

6. Exchanges
The fastest way to ensure you get what you want is to return the item you have (once approved), and make a separate purchase for the new item.

7. Refunds
We will notify you once we’ve received and inspected your returned item to confirm if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. 

Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@simpluscards.com.